Your privacy matters to us. Learn how Gul Auto Recovery collects, uses, and protects your information.
Last Updated: January 2026 | Effective Date: January 2026
Gul Auto Recovery ("we", "our", "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our car recovery and towing services across the UAE — including Abu Dhabi, Dubai, Sharjah, Ajman, Ras Al Khaimah, and Umm Al Quwain.
When you contact Gul Auto Recovery for car recovery or towing services in Abu Dhabi, Dubai, or anywhere across the UAE, we may collect: your full name, phone number, email address, vehicle details (make, model, registration number), and your current location or pickup address.
When you visit our website, we automatically collect certain information including your IP address, browser type, pages visited, time spent on pages, and referring URLs. This helps us improve our website and services for UAE customers.
We use your information primarily to dispatch our recovery team to your location, coordinate towing and roadside assistance services, and communicate updates about your service request across Abu Dhabi, Dubai, Sharjah, and all UAE emirates.
We may contact you via phone, WhatsApp, or email to confirm bookings, provide service updates, follow up on completed jobs, and send important notices related to your recovery service.
We analyze usage data to improve our response times, optimize fleet routes across UAE, and enhance customer experience. Your feedback helps us maintain our 24/7 service standards.
Gul Auto Recovery does not sell, trade, or rent your personal information to third parties. Your data is yours and we treat it with the utmost respect.
We may share necessary information with our field recovery operators and dispatch team members solely to deliver your requested service. All staff are trained on data confidentiality.
We may disclose information when required by UAE law, court orders, or government authorities including the Abu Dhabi Police, Dubai Police, or other relevant UAE regulatory bodies.
We implement industry-standard security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our systems are regularly reviewed and updated to maintain security.
We retain your personal information only for as long as necessary to provide our services and comply with UAE legal obligations. Service records may be kept for up to 3 years for warranty and dispute resolution purposes.
Our website uses cookies to enhance your browsing experience, remember your preferences, and analyze site traffic. You can control cookie settings through your browser. Disabling cookies may affect some website functionality.
We use analytics tools to understand how visitors interact with our website. This data is aggregated and anonymized — it does not identify you personally.
You have the right to request access to the personal information we hold about you and request corrections if any information is inaccurate or incomplete.
You may request deletion of your personal data, subject to our legal retention obligations under UAE law. To submit a deletion request, contact us at info@gulautorecovery.com.
Our website may contain links to third-party websites including Google Maps, WhatsApp, Facebook, and Instagram. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.
We may update this Privacy Policy from time to time to reflect changes in our practices or UAE regulations. The updated version will be posted on this page with the revised date. We encourage you to review this policy periodically.
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